Application Lifecycle Management
IT Service Management (ITSM)
IT Consulting for your IT Service Management (ITSM)
Efficient, flexible, and service-oriented, ahead of the competition
With ITSM, you synchronize the processes between end users and the IT organization. With an ITSM that is individually tailored to the needs and process structures, you create significantly greater efficiency and cost-effectiveness in the collaboration between your end users and IT organization without losses due to friction.
ITIL Framework in IT Service Management
Optimized ITSM Systems
The ITIL Framework (Information Technology Infrastructure Library), which we use as a basis for modeling processes, contains concepts and practices on how to design digital services with new technologies: Digitization and automation, considering philosophies such as Agile, DevOps and Lean, are a focus here.
Flexible service management in IT
Continuous adaptation of IT Service Management processes
Continuous adaptation and improvement, with the aim of keeping processes close to the needs of the user and the company, moves classic process management into the background: it is replaced by agile Service Management (agile ITSM), which follows the entire lifecycle of the company's dynamics and maps them accordingly. Agile methods are essential in IT Service Management to achieve agile Service Management that is future-proof and therefore also changeable, in which new requirements can consequently be implemented quickly.
Configuration Management Database (CMDB)
Providing data centrally in the ITSM system
Due to the above-mentioned dynamics and generically grown structures, many companies face the challenge of providing information centrally and interoperable (single point of truth). This can be achieved using a CMDB, which can provide information to the ITSM tools of various manufacturers. Depending on the use case and process, however, it may also be necessary to link different ITSM tools with each other to meet a wide range of requirements in the company - for example, SAP Solution Manager with Atlassian Jira.
Tags
- SAP Solution Manager
- Atlassian Jira
- Atlassian Confluence
- CMDB
- ITAM
- ITIL
- Agile
- DevOps
- Lean
Contact us for strategic IT consulting regarding ITSM
We have the know-how, the experience, and capability.
We would also be happy to optimize your IT in the sense of ITIL, so that you can benefit from a changeable, proactive, and cooperative IT Service Management in the future. We are also happy to advise you on integration of appropriate tools and establishment or optimization of an ITSM, provide support during introduction and remain available to you afterwards. Please contact us if you are interested!